Reader Submission
Myself and Tech A were doing a large party of teen girls on Saturday. We both could only work to a certain time due to other plans. Tech B was also working, but was fully booked. Myself and Tech A were booked tight and these appointments were made over a month ago.
Two days before the appointments, the host called to see if she could add two more people. I explained that Myself, and Tech A were totally booked with their party as well as Tech B, who would also be there. Imagine my surprise when I come in to work on Saturday and receive a call from the host to see which type of appointment was available for the two add-ons since we were doing hands or feet and it depended on if a pedicure chair was open.
I was confused since I specifically told her that we didn’t have anywhere to add two more people. She replied that she had called earlier and that Tech B said it would be okay. So, I ASSUMED that Tech B had an opening and put them in with her. I checked the book and NO, there was no indication that two people had been added to our very busy schedule for that day.
I asked Tech B about it and she said, yes, I told them to bring them, someone could do them. I asked WHO was doing them and she just looked at me like what a dumb question. I asked where they were in the book, she said she didn’t write them in because she had no idea what the plans were for that group. Again, I asked who is doing them.
To top it all off, Tech B had a cancellation and moved her last two people UP so she could leave early. SHE could have serviced the two add-ons that SHE said we could do. NOPE. She left early and I had to stay an hour over and I was late for the concert I was going to.
Tech B has the nerve to say I over reacted and was being petty. Really? Oh and I am the salon owner.
Signed, So I am Being Petty???
11 comments:
If tech B is a renter and you're the shop owner, it might be time to give her notice. I can't believe the nerve!
Time to get better help. You in L.A.? I'll come work with you. : )
No you are not being petty, you are a business owner and ultimately YOU are responsible for the success or failure of your business. I would address this with Tech B and ensure she understands this is never to happen again.
You did the right thing by staying behind to accommodate the add-ons. Hopefully they didn't get any sense that they were unwelcome.
Is this blog dead? Such a bummer that there have been no posts since April!
that would have been her walking papers...she really had some nerve to leave U holding the bag...No U r not being petty she was not being responsible!!
What happened to your facebook page?
I hope you get your FB account back up. We all need a voice like yours!
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