Is it really necessary to call six times about a simple manicure and pedicure appointment over three weeks. THEN, call and cancel that appointment the day of the appointment. Why did you waste all of our time on all of those phone calls only for you to cancel. Go someplace else next time.
I am really sick and tired of people asking for one service and booking it and when they get in your chair, they want something totally different than what you discussed on the phone. Are people drinking stupid juice?
Thank you so much for coming in for a full set of nails on with NSS “Shellac” already on your nails and not letting us know you had it on and it needs to be removed. You have colored gel on your nails, which we finally figured out 30 minutes into your appointment when it would not soak off.
Person leaves a message, we call back and leave a message, person calls back to confirm message, we have to call back again, person calls back to confirm message again. How about you listen to the message and understand it. No need for all these unnecessary messages and call backs.
Do you really think we can discuss nail options via text???
So, you thought your appointment was at 2, when it was at noon, yet the text you received, and that you agreed to, clearly states noon. But this was a misunderstanding? Um, no, it’s a no show and you owe a fee.
I love when things grow legs and run away in the salon, without anyone seeing it.
1 comment:
Nancy I just love reading your blog...I always get a good laugh from you...I too hate when they schedule for one thing and come in wanting or rather needing something else not even close to the original appointment....I am now thinking of putting this in my salon policies....just don't know exactly how to word it yet.....time is money and I don't have the luxury of wasting extra hours on clients who seem to think we should do all this extra work and NOT get paid....I don't think so!....thanks for the fb info...I will be friending you...Have a Nailtastic Day!
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